They should be mailing most of the stuff out.
As for charging, yes it is standard. Hold onto whatever you get in the mail as it adds up quick when you go to sell and need all sorts documents.
Also, being able to go online to get them is quite handy. Some property mgmt companies make you come in person to their office and pay.
I typically arrange all the condo documents for clientele and when I have to go in person and pay in cash only it can be a PITA. Being able to get them online in minutes (excluding the 24 hour documents) is awesome.
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