Quote:
Originally Posted by sameg
I pre-ordered at a Telus store downtown today and the sales rep there said all their pre-orders were required to purchase their Apple Care plan for $170 when I pick up the phone. I guess this is some premium thing because Apple care normally costs $99, right?
All he took was my business card so I don't have any obligation to actually buy from there do I? I think I'll look around to see if everywhere is requiring this additional Apple Care plan purchase.
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I used to work as a sales rep for a Telus dealership, and those places attract the shaddiest employees ever. Here's what's really going on. If you are a contract renewal, the sales rep probably makes about $20 selling you the phone.
The Apple care costs $99. The other $70 is fees added on by the dealership, that the sales rep probably gets 30-40% of. Additionally, they will try and charge you renewal and handset replacement fees, which will total $60-70.
That sales rep is trying to force you to buy Apple care and then he will charge you an extra $130 in fees on top of that. He'll probably walk away with about $100 in commission instead of the $20 if he just gave you an honest deal on the phone.
Here's what you should really do:
1) Call Telus, tell them you want to quit Telus and demand to speak to "Loyalty and Retention". Don't take no for an answer from the sales rep.
2) Tell Telus you have a family member/girlfriend on Rogers who is getting a much better deal than you. Use this as an opportunity to negotiate down your contract. Remind them of how long you have been with the company and how much money you spend. Be firm but not an A-hole. You want the rep to like you.
3) Negotiate down the contract renewal fee, which should be $35. Dealers will typically add their own fees on top of that.
4) Since this is an Apple product that you don't need a dealership for service, I would buy directly form Telus or Apple. Cut the shady dealer out of the equation.
5) Report this dealer to Telus. Tell them they outright lied to you. Report the sales rep to the dealership.