[photon]

I've NEVER had any luck with retentions, ever. I think they know that deep down I won't do it. She did say that since I'd been a customer with them for so long it'd be a shame to lose me (it's been 14 years!!).

I did find the original contract and it does have it on there, though it's confusing.

One place says Service Type: Renewal and Agreement Date: 07/30/10

Then another says

New Agreement Term: 36 months and Effective Date: 07/12/11

So yeah it is there, but I don't recall that being pointed out.

It's not the term of the contract so much that annoys me, I'm happy with Fido and I hear too many bad stories about everyone else to want to change.

She did offer me $50 towards my $400 cancellation fee if I wanted to go that route (i.e. cancel and get a new contract with the iPhone 5), but she couldn't negotiate anything for that since they don't have any info for that, she said to reserve it tomorrow and call back on the 21st and she said "I'm sure we can come up with something".

I'm still not even sure I want an iPhone 5 though.

I'll have to crunch the #'s, maybe I can swing this into a better deal on the plan instead of the discount on the phone.

The other wrinkle is I still have the $30 / 6GB plan which who knows if they'll offer it again, that's worth something too.