Quote:
Originally Posted by Robotic
I must vent on this Car2Go thing. My girlfriend and I have been waiting almost 7+ weeks on our welcome packages. We've contacted them 4 times now, and had them re-mail the packages 3 times. Verified the address each time, and it was correct. They finally asked that we just come in to their office and pick it up ourselves.
However the office downtown doesn’t exist. A friend of ours who has Car2Go and tried using the gas card that’s provided with the car to fill up. But the card was declined for whatever reason. So she had to pay for the gas with her personally credit card, and then later contacted Car2Go which said they would credit her account if she brought in the receipt to their office. When she arrived at the office, all she could find was a sign saying that the office is "Coming soon".
At this point, I've given up on Car2Go. This has been a major pain, and don’t feel that the company is trying enough to satisfy the customers.
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Their office does exsist, I was there two weeks ago. I think it was at 11th Ave and 6th St SW. The elevators and stairwell is electronically timed, so it will shut down right at 5pm.
I've had great experience with them. I left an expensive item in one car and as soon as they found it, they called me to come by and pick it up.