Once again- we only have one side of the story. The conversation could have gone something like this:
Admitting Clerk- (looks at Goth Guy's cross)
Goth Guy- What are you looking at.
AC- that cross, sorry it bothers me a bit.
GG- Want me to take it off?
AC- That would be great if you wouldn't mind.
GG- Too fataing bad! Go fata yourself and your stupid Christian beliefs!
AC- This isn't going to end well, let me get somebody else to help you.
(AC goes to get somebody else to process the paperwork.)
Of course with all the public attention, the AC has likely been told to keep quiet for the sake of damage control. To me this does seem a little overblown.
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