We all work with dummies, and we all make mistakes. If the clerk in question has no history of this, give him/her a very strong punishment, other than being fired (not to mention this may be a medical student who tax payers have already invested huge $$$ into their education). I vote unpaid suspension, personal apology and let it go. Firing someone is a drastic impact on their life, we are too easy to take that route for one (very dumb) moment.
Best part of article
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Bullen, who was admitted by another clerk and received treatment for his wrist, said other health professionals in the hospital treated him well and apologized for what happened.
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There is hope in humanity after all...