[FanIn80]

Originally Posted by Bobblehead

This whole story has gone viral. Amazon has changed their procedures, and while Apple said they won't change, apparently internally they have done something.

Just for the sake of it, I turned on 2-step authentication for my Google account last night. If it become onerous I can turn it off again.

“We’ve temporarily suspended the ability to reset Apple ID passwords over the phone,” Apple spokesperson Natalie Kerris told Wired via email. “We’re asking customers who need to reset their password to continue to use our online iForgot system (iforgot.apple.com).

“This system can reset a password in one of two ways – either have a password reset sent to an alternate email address already on record or challenge the customer to answer security questions they had previously set up. When we resume over-the-phone password resets, customers will be required to provide even stronger identify verification to reset their password.”

http://www.wired.com/gadgetlab/2012/...ssword-resets/