Yeah, I'm sure he felt uncomfortable but my guess is they were going to ask for money, oddly enough, his "confrontation" ended without incident, I mean isn't that the best result? No one got hurt.
Edit: Also, in case anyone is wondering, this was a letter to the Editor (the original link makes it seem like a news story).
Calgary Herald @calgaryherald @corporatejay It was published as a letter to the editor.
http://bit.ly/MhTNLf