Just an update:
Got a call back from the supervisor of the adjuster who assures us that the contact information for the witness is all in the file, and there 'must have been a misunderstanding' when her employee tried to push a several thousand dollar repair bill onto my insurance instead of paying for it.
All is good, but it confirms my belief that insurance adjusters are pretty much the scum of the earth.
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"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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