Just an FYI I called to cancel my service because Shaw was not going to give me a discount on new hardware. I had the original HD box and it is not capable of playing MPEG4 so I did not have access to a couple HD channels and movie central on demand HD even though I was paying for it.
Once I got to cancellations the guy asked why I was cancelling and I told him I didn't have an issue with my Shaw services. The problem I had was I had hardware that was working fine but that Shaw was using a signal that my box wasn't able to use and that I wasn't offered any discount to stay on as a customer. The CSR asked me if the previous people I talked to told me about easy pay, and I said yes but that isn't a discount and that I didn't want to pay $20/month for 36 months when I can get the same type of service for cheaper. He then said that he could give me a year of payments for free and that it would only be 24 payments of $20...I took the deal.
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