Quote:
Originally Posted by Resolute 14
It goes both ways, really. On the one hand, this does suck. On the other, if any of our SAP servers have an issue, our solution is "Dear IBM, you have not much time left to fix the problem, per our contract" and walk away.
Honestly, the odds of this happening once were remote. And yeah, we've had to scramble the last couple days, the fact is, we'll be getting fees back from IBM because they failed to deliver on the service.
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Yeah, after the guy you had to hire after the outsourcing for $300,000 a year finishes the impending contract dispute over the next several months.
I really love these setups.
Pre-outsourcing:
Client: "I need you to grab X numbers for me on this system"
Me: "ok"
*45 minutes later, numbers prepared and sent*
Post-outsourcing:
Client: "I need you to grab X numbers for me on this system"
Me: "I don't have a project code to charge this against, you'll have to talk to your contract liaison"
*3 weeks of contract dispute and 45 minutes later, numbers prepared and sent, 4 hours of special consulting charged to client*