Quote:
Originally Posted by hulkrogan
I love seeing people who outsourced to IBM getting burned (ignoring the cancelled surgeries part). Continue to try convince yourselves it was a good idea....
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It goes both ways, really. On the one hand, this does suck. On the other, if any of our SAP servers have an issue, our solution is "Dear IBM, you have not much time left to fix the problem, per our contract" and walk away.
Honestly, the odds of this happening once were remote. And yeah, we've had to scramble the last couple days, the fact is, we'll be getting fees back from IBM because they failed to deliver on the service.