The service levels seem to be if you get lucky and talk to a good rep or not...I had my upstairs PVR stop working last week and called in. The guy I talked to said, it must be an outage...I replied the other PVR's in my house work just fine, he then said its a limited outage...wtf?? So the outage is limited to the upstairs of my house??
Hung up, called back, got a different guy and he booked me a service call...so at least I'm getting somewhere, only have to wait a week for them to come....awesome.
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