Quote:
Originally Posted by Rathji
Excellent point on Help Desk, just a couple thoughts in it.
I was in a similar situation when I was starting in the industry, and was worried about Help Desk experience pigeon holing me for prospects outside the company. I don't know how relevant that perception is outside my circle though.
What I did was try and focus on position where the primary focus was Help Desk but still involved Server/Network responsibility. If, like Hemi said, your employee is willing to invest in your training, it is very valuable. For example, some companies, will foot the bill and send you to a 3 day course. Right now, my current position does not that much offer financial assistance, but allows me to work on the certifications while I am at work, so it balances out.
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when i joined the helpdesk was actually 3 roles in one. they did normal user troubleshooting issues, user account creation and deletion (account admin), and all the desktop support roles. that gave me insight into AD and Exchange, and desktop imaging as well. and when i volunteered for the SCCM course, they sent me to Toronto for a week to take it, all expenses paid
so basically what i'm saying is try to find an IT position at an oil & gas company, because that seems to be the fastest way to get the training you need to move up