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Um, no...actually. There are reasonable limits to what someone is expected to do at their job, and perform to every single customers special whimsy is not one of them.
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I've never worked in the food & hopitality sector, but I do work in an industry where we have to deal with clients, often very demanding ones, on a daily basis. My employer has voluntarily terminated its business relationship with unreasonable customers like Springs1. There's no pleasing them no matter what level of effort we make, and it isn't profitable to try to satisfy their every whim.