The system is still buggy, a quick look on Digital Home will show that. Lots of issues with random reboots, recordings not happening, etc.
What ever happened to DLNA? Or recording from you iPhone?
I dunno, it appears that Shaw doesn't really have a good handle on software development for this. Most of the bugs are minor, but we are in year 2 of this thing and basic stuff is still getting flushed out. In addtion, it seams new bugs are getting introduced that should be cought in testing.
I'm not upset I got the Gateway, I'm sure its better than Telus. However, despite the Shaw hype machine, it's not a great solution on its own, even if the competitors suck.
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