Hate the sales tactics (which I'll get to momentarily).
From the product side, it's a legit company, and the actual alarm & monitoring is good. My pops has Vivant installed in his house and the one time it's been used (his fault, which I won't go into), the RCMP showed up pretty quick.
However the sales tactics are akin to timeshare presentations. I've had them show up at my door (when I had a half dozen relatives over for the weekend, so I had no time for his presentation). He went into the big shpiel about the neighbors that had it and whatnot. I said I'm interested (I was, I had actually been contemplating calling them for a while), but I didn't have the time that weekend. So surprise surprise, the 'special price' he gave me was only good for that weekend. I ended up declining, whereas had he given me the same price on Monday when I had time to sit down and look the gear/features over, they would have had one more customer.
As I mentioned already, my father has it in his house, and I'm listed as a second contact for emergencies. They then proceed to use my contact info to try to make a sale. Get a phone call one day (I assume it's an alarm at his house), and they proceed to tell me that my son (oops) has Vivant installed and he thought I'd be interested in installing it in my home. I was on my way out the door so I said, no. Called him to ask if he had given them my phone number (if it was a referral thing to get him a credit on his account, no big deal). He said no, and they had asked him if they could call me for sales purposes and he specifically said no.
So the short and skinny of it, good alarm, s****** sales tactics.
Since you already have it, if you're okay with the contract length (I don't think they wanted me to sign on for 3 years, IIRC), and you actually want the service, I'd say keep it.
If it's nothing you're interested in, I'd cancel it.
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