the Telus return process is one of the dumbest ideas i've ever heard of. when i cancelled Shaw for the first time, i take a quick trip to the Barlow building and drop off the equipment, took all of 5 minutes for the CSR girl to register them as returned and close my account. going back the other way though from Telus, suddenly i have to box the receiver up myself, wait in line at Canada Post for a good 20 minutes only to have the girl working the counter have no idea what i'm talking about with the Telus return and suggest i come back later when someone more senior is working
i used to work for Shaw and left quite unceremoniously, i have no love or loyalty for that company. but after seeing how they and Telus work now from connection to cancellation, i firmly believe that Telus intentionally finds the most convoluted ways to "service" their customers, as if by making things as stupid and complicated as possible that people will give up in trying to cancel
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