While I can understand the guy traveling pretty much everywhere, flying return to London from presumably Chicago 16 times in a 25 day period is absolutely insane. I presume that the flight takes roughly 10-11 hours plus time in security, so the guy is going to London for a cup of coffee, hell that is almost at the point of doing it in order to get the airline food... and that isn't to mention the fact that the guy was screwing over the airline at every turn with cancelling an insane number of trips. I am sure that there is a legal clause somewhere that the lawyers have mulled over for a couple days and been able to determine that something the guy did at some point in time broke the rules.
If the guy was smarter I am sure that he would still be taking advantage of a great deal, but alas the was an idiot who decided to flaunt the deal in front of everyone, especially through the cancelling of flights which costs the airline a tonne of money in itself. This is a situation where both parties come off looking bad.
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