Quote:
Originally Posted by OldDutch
If not, is there a company I can at least give her the option of using, that you would recommend?
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Can't recommend one to use, but can absolutely recommend
not using MacMechanic, after the nightmare experience we had with the fellow running that outfit. Horrible customer service with absolute lack of communication, culminating in a "repair" in which they replaced the part with a substandard replacement piece (like, replacing a 512 MB video card with a 128 MB vid card) without notifying or asking us. He also claimed to be a certified tech, but that doesn't mean anything.
The most important thing if you're going to go to a company is to make sure that they're an Apple Authorized Service Provider. If they are, they're obligated to follow Apple's "rules" about how to provide proper service. If they're not... all bets are off.