Quote:
Originally Posted by sclitheroe
She wasn't using time machine previously?
Edit: I guess not since you're looking to pull data off the drive before it fails completely.
What I would try is using SuperDuper to clone the internal disk to an external one. I'm 98% certain that SuperDuper won't choke on bad blocks like Finder or Time Machine will - it will keep copying everything it can, which is what you want. SuperDuper is free to use for this kind of functionality - you only pay if you want the more advanced smart copy and scheduling features, which you don't need to get a brand new clone.
She should refrain at all costs from using the machine until you've got the clone - keep in mind that the physical damage to the drive could be worsening the longer you use it, particularly if there's contamination inside the drive, so there's no sense in endangering the data any more than neccessary.
Get a USB drive, get a SuperDuper clone of everything you can, and then evaluate if you've got the bulk of the data, and what your next steps are. Odds are you'll get most of the stuff off the drive and won't be looking at more expensive data recovery options.
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So I tried both a full and user file only backup. Both failed, and the log says it was an output error.
Looks like I will be giving her laptop back, with advice on a 3rd party that can help recover her data. Unless there is something else I can try?
If not, is there a company I can at least give her the option of using, that you would recommend?