Quote:
Originally Posted by squiggs96
The 18% auto grat. is because when you have a large table, you usually get other tables in your section taken away so you can focus more on the large table and larger tables don't turn over as quickly as possible. Large groups tend to sit around and talk, long after the meal is finished, whereas small groups eat and leave. Large groups are often special occasion get togethers, while small groups are usually there on dates or simply to eat. Yes there are exceptions, but there is a huge difference between three tables of three and one table of nine. The 18% will compensate the server from losing their regular section for an abnormal group. They don't auto grat. every table, so that customers have some say in the process and the industry norms that have been accepted. It also allows the good servers to make more and the bad servers to make less.
When the total starts getting large, people stop tipping by percentage and start tipping by a dollar amount. If you have an $800 total and you tip $50, it may seem like you are giving the server $50, but really you are giving them 6.25%. When they tip out 5% of their sales, you are really leaving them with about $10 for a couple hours worth of work.
As for room service, if you knew the rules. It's a lazy tax. If you don't want to pay the steep prices, walk yourself down to the 7-11 and buy a pop for $1. Don't complain about it after the fact. I'm not sure if you sound like the guy who ordered the Blizzard and walked out when he found out it was $6 or the guy who complained about pop being more expensive in a liquor store.
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I will never work in this type of business, I cant believe how the employers have conditioned everyone to accept these practises and then blame the customer for being cheap when their employees are overworked and underpaid.