I am not a Mac guy, so I might not be the best help, but we have 2 iphones, an ipad and an ipod between us, so I might be able to give some hints.
Just to clarify, they are now using 2 Apple IDs, and before they were using just 1. One on a few devices and one on a single iPhone. All being synced to iTunes on a single computer. Now that they have added the second Apple ID, things are going wonky.
That sound right to you?
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