Quote:
Originally Posted by showtime
Try using the online representative chat. Ive had great success using that if i've had any problems.
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Unfortunately, they can't deal with the issue at hand, I went down that road first.
I really didn't have any issues with phoning customer service, I just used the callback feature.
I just feel like I was duped into a service contract without knowing it. With the Gateway equipment on EasyPay, I have to buy out the equipment or I can't close my account. I have every intention of paying for the equipment, I will be using it on another account. Right now with me moving I don't have the funds to outlay for this equipment, if I knew then what I know now, I would have never switched to the Gateway Experience.
I suppose I should have been more diligent in reading the contracts, still kinda underhanded.
I am considering selling the equipment and washing my hands of Shaw completely.