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GreatWhiteEbola · 03-28-2012, 02:30 PM

I need advice regarding closing an account, I have been getting several different answers. I was told that 10 days notice is required, whether it is at the beginning of the billing cycle or at the end, I am still unclear.

I called to 2 days ago to have my account closed for the end of the month, I was told that I can only have the account closed at the end of my billing cycle. That is April 18th!!! I will be paying almost $130 for services I will not be using.

Is this the case?!?! I just had it out with an inept account retentions rep who tried convincing me that all companies do this and that Shaw was the better of them. To which I say, eff you! I don't care what other companies do, I no longer require Shaw's services. I shouldn't have to pay for them beyond the required notice of 10 days, which I think is BS.

I should add that I have Gateway equipment on EasyPay, that I will be transferring to an existing staff account.

03-28-2012, 02:30 PM	#312
GreatWhiteEbola First Line Centre Join Date: Aug 2006 Location: Calgary, Alberta Exp:	I need advice regarding closing an account, I have been getting several different answers. I was told that 10 days notice is required, whether it is at the beginning of the billing cycle or at the end, I am still unclear. I called to 2 days ago to have my account closed for the end of the month, I was told that I can only have the account closed at the end of my billing cycle. That is April 18th!!! I will be paying almost $130 for services I will not be using. Is this the case?!?! I just had it out with an inept account retentions rep who tried convincing me that all companies do this and that Shaw was the better of them. To which I say, eff you! I don't care what other companies do, I no longer require Shaw's services. I shouldn't have to pay for them beyond the required notice of 10 days, which I think is BS. I should add that I have Gateway equipment on EasyPay, that I will be transferring to an existing staff account. __________________ Last edited by GreatWhiteEbola; 03-28-2012 at 02:45 PM.