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Originally Posted by STeeLy
but their luggage didn't so they had to grab a taxi to the airport in the morning, pick up their luggage. I think that the least Air Canada could have done (or UA for that matter) was pay for the taxi.
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Wow. Last time my luggage didn't arrive with me, the airline brought the luggage to my hotel, free of charge.
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I think the point was it shouldn't take 3 hours to de-ice a plane. I've flown Calgary to Winnipeg and back a lot. In both cities de-icing is a 5 minute delay just before the plane backs up from the jetway.
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Usually it's the wait for a de-icing truck that takes forever. De-icing trucks are run by the airport, not the airlines, so you can blame the airport you're at if they take too long. I'm really surprised though if they de-iced your plane in 5 minutes - it usually takes 45 minutes total at best. You probably caught the final de-icing before take-off - most airports will start de-icing before passengers board.
I hate flying.