Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post

STeeLy · 02-26-2006, 08:49 PM

Actually, about U.S. Airlines... it wasn't really the airlines fault but rather the fault of the company we booked it through. Though, I strongly recommend continental for their service (the only good US one)

In Early Janurary, my family was off to a cruise to the Carribean... so the flights were booked through the Cruise company.

So the flight departs Calgary at around 6:30 AM, but the flight was delayed by 3 hours, so I won't blame them for that. United Airlines did their best to find us an open flight that departs from Calgary and flies to Fort Lauderdale whether Directly or Indirectly... They transferred us over to Continental to go through Dallas then over to Fort Lauderdale. However, that flight leaves in about 30 minutes (7:30)... the US and their homeland security thing was a pretty big mess, but the Calgary airport did a good job, separating people who are departing before and after 7:00, letting the people who depart first go first. But here's the deal, the group that we're travelling with, they had a group of 8 and after United put us on Continental, there wasn't anymore room so United went over to American Airlines, they had room so they went over, BUT... there was a huge line up leading to the AA counter and their flight also leaves at the same time. Now, because their flight leaves that quickly, they could have easily directed them up to an open counter, check them in quick and go through the US homeland security stuff so they could catch their flight, but... they didn't do that, so the missed that AA flight completely. They went back to United Airlines and complained... so then... UA went over to Air Canada, asked if they had room and they did, but it doesn't leave for another 3 or 4 hours... (I think this almost surprised me) they let them sit in the lounge for that time duration until their flight leaves, but they transfer at T.O. and they had to sprint their butts to the TO - Florida gate because that flight leaves within 45 minutes of the Calgary plane arriving, they caught the flight to Florida, but their luggage didn't so they had to grab a taxi to the airport in the morning, pick up their luggage. I think that the least Air Canada could have done (or UA for that matter) was pay for the taxi.

The moral of that is: When booking for a cruise, book the plane ticket yourself incase the airline does overbook their flights.

02-26-2006, 08:49 PM	#29
STeeLy Franchise Player Join Date: Oct 2003 Exp:	Actually, about U.S. Airlines... it wasn't really the airlines fault but rather the fault of the company we booked it through. Though, I strongly recommend continental for their service (the only good US one) In Early Janurary, my family was off to a cruise to the Carribean... so the flights were booked through the Cruise company. So the flight departs Calgary at around 6:30 AM, but the flight was delayed by 3 hours, so I won't blame them for that. United Airlines did their best to find us an open flight that departs from Calgary and flies to Fort Lauderdale whether Directly or Indirectly... They transferred us over to Continental to go through Dallas then over to Fort Lauderdale. However, that flight leaves in about 30 minutes (7:30)... the US and their homeland security thing was a pretty big mess, but the Calgary airport did a good job, separating people who are departing before and after 7:00, letting the people who depart first go first. But here's the deal, the group that we're travelling with, they had a group of 8 and after United put us on Continental, there wasn't anymore room so United went over to American Airlines, they had room so they went over, BUT... there was a huge line up leading to the AA counter and their flight also leaves at the same time. Now, because their flight leaves that quickly, they could have easily directed them up to an open counter, check them in quick and go through the US homeland security stuff so they could catch their flight, but... they didn't do that, so the missed that AA flight completely. They went back to United Airlines and complained... so then... UA went over to Air Canada, asked if they had room and they did, but it doesn't leave for another 3 or 4 hours... (I think this almost surprised me) they let them sit in the lounge for that time duration until their flight leaves, but they transfer at T.O. and they had to sprint their butts to the TO - Florida gate because that flight leaves within 45 minutes of the Calgary plane arriving, they caught the flight to Florida, but their luggage didn't so they had to grab a taxi to the airport in the morning, pick up their luggage. I think that the least Air Canada could have done (or UA for that matter) was pay for the taxi. The moral of that is: When booking for a cruise, book the plane ticket yourself incase the airline does overbook their flights.