Not too impressed with Telus right now.
I have the XBox for my STB so today I had to upgrade to the XBox Gold account. I knew it was coming but they always trick you with an upgrade to start. So I ran the required upgrade and then I can't watch TV because I don't have the account. After pissing around with the remote control trying to enter my address and billing info I gave up and went to a computer to sign in and upgrade the account to XBOX Gold. Now the XBox recognizes my upgrade but Telus doesn't when I try to watch TV. So I have to call Telus to talk to tech support and wait on hold. They told me it was Microsoft's fault and I should call them but I convinced her that I could sign into XBox gold with my XBox just not into Optic. After waiting on hold again she told me that if I was using my XBox previously to watch TV then they have to update my account with Telus to recognize the change. I am now on hold for the third time while she tries to upgrade my account. I sure hope she can fix this quickly. Going on 75 minutes...
I just want to run on the treadmill while watching TV but instead I have spent the last hour trying to setup this stupid box. I didn't even want the XBox in the first place, I wanted a second STB but they told me I could have this one for free as compensation for them accidentally disconnecting all of my services for the first week that I moved into my new house.
I love Telus' system when it is working but when it isn't I am ready to cancel everything and call Bell back.
/end rant
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