I also had problems on Monday night, but with my phone. No dial tone or just a busy signal. I used twitter to contact support (which was awesome), and he got it back up, but sent a tech anyway because he said my signal strength was low. The tech came yesterday, and told me something big happened Monday afternoon because they had a huge spike in support calls, but he really hasn't had to fix anything. The problems have just sort of gone away. He didn't know what the exact problem was though.
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