It goes beyond the executive members and the union, they have a corporate culture based on arrogance, they also have had a massive safety net built for them by the government so that they don't fail.
Air Canada will continue to be terrible, employ rude uncaring and in a number of cases lazy uninvolved employees until the Government of Canada turns the taps off and they're forced to rebuild their organization.
They have some good assets that could form a good base for themselves or another company if it steps in, but they really need to gut their executive team, reduce their work force and make everyone who's left take a customer service course.
One of the worst run and most entitled organizations in the country.
It wasn't that long ago that the Government of Canada was complaining that the Saudi Airline was heavily subsidized by its government and thus had unfair advantages. They need to look in the mirror.
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My name is Ozymandias, King of Kings;
Look on my Works, ye Mighty, and despair!
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