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pylon · 03-11-2012, 03:32 AM

Silly little story about why I believe Westjet is so successful.

In 2000, I had to attend a funeral on short notice in Vancouver. I was flat broke at the time, and was calling around to get a deal on a flight. I was too stubborn or proud to ask for help from anyone. Called AC, asked about bereavement rates, and they had no interest in helping me at all. I called Westjet, and when the $320 rate was still more than what I could afford (which was $150 return), I said "That's too bad, I can't afford it." Before I could hang up the agent said "Just give me a couple minutes." put me on hold, talked to her supervisor, and came back with a booking number for me also making sure all taxes were covered as well for the $150.

That is the type of service that wins you a customer for life, and 12 years later I am still grateful for the gesture. Now that money isn't an issue it is why I will fly with Westjet every single time there is a flight with them where I am going, even if it costs a few more bucks.

Once you let unions into your company, customer service is the first thing that flies out the window, and just like the auto industry, the antiquated belief, that unions are necessary in todays work force, is going to run AC into the ground, yet again. That and bloated management salaries for a bunch of under performing, useless cronies.

03-11-2012, 03:32 AM	#60
pylon Lifetime Suspension Join Date: Jul 2007 Exp:	Silly little story about why I believe Westjet is so successful. In 2000, I had to attend a funeral on short notice in Vancouver. I was flat broke at the time, and was calling around to get a deal on a flight. I was too stubborn or proud to ask for help from anyone. Called AC, asked about bereavement rates, and they had no interest in helping me at all. I called Westjet, and when the $320 rate was still more than what I could afford (which was $150 return), I said "That's too bad, I can't afford it." Before I could hang up the agent said "Just give me a couple minutes." put me on hold, talked to her supervisor, and came back with a booking number for me also making sure all taxes were covered as well for the $150. That is the type of service that wins you a customer for life, and 12 years later I am still grateful for the gesture. Now that money isn't an issue it is why I will fly with Westjet every single time there is a flight with them where I am going, even if it costs a few more bucks. Once you let unions into your company, customer service is the first thing that flies out the window, and just like the auto industry, the antiquated belief, that unions are necessary in todays work force, is going to run AC into the ground, yet again. That and bloated management salaries for a bunch of under performing, useless cronies. Last edited by pylon; 03-11-2012 at 03:54 AM.