Quote:
Originally Posted by Ryan Coke
Did you end up having to pay full change fees and fare diff? Sorry to hear about that, it shouldn't have happened. How long ago was it? As you said, there are good and bad employees everywhere, sometimes it is better to try to talk to someone else, or just escalate the issue to someone higher up.
Sorry this was not handled as well as it should have been.
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They ended up dropping the price to roughly the value of the credit they gave me for canceling the flight. The guy on the phone was quite the ###### though, in the end he really made it seem that he was just agreeing with me because I was being a pain in the ass. Saying something like, whatever, you are wrong but I will do it for you this time. It was easily two hours spent on the phone with them though which only happened because I had a canceled flight and nothing else to do. This was a little over a year ago.
As an aside, I haven't been avoiding WS since them, I have flown with them a few times this year but do consider the importance of the flight knowing that their heavier planes can't always land in Grande Prairie due to weather. (That should all be fixed when they finally expand our runway) On the same token, AC often doesn't have room for everyone's bag on their Dash-8's so it is pretty common for them to hold back some of the luggage and I have heard send it down in a van later.