They actually arent a bad product. The "only" reason I didnt switch to them is becuase my wife calls LD overseas a lot and the country she calls still has high rates....other than that, the rates are solid.
TV is Bell Canada and phone jumps on Bell network as well. ACN has been around for quite awhile, they just dont market like the big boys. Decent product and I know a number of people who use this service in Ontario with no issues at all.
I wouldnt get my Utilities through them...but the rest is fine.
IF all you need is LD in Canada then use this for your cellphone...
http://www.dellvoice.ca/. Its free in Canada and very low rates to the USA and a lot of Europe.