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GreatWhiteEbola · 02-19-2012, 07:32 PM

There are some not so smart techs out there. My friend is an installer and he received a call from a colleague while we where having lunch. The colleague called because he couldn't figure out why the remote control wasn't working on the digital box. The unit wasn't turning on, he said that he had gone through 6 remote and 4 boxes without a change in the way it was working or rather wasn't working. He had been there for 2 and a half hours. I over-heard the conversation and asked has he checked the power outlet?

Sure enough the power bar was turned off. My reaction, wow. This guy makes $80,000+ a year...?

In your case Buzzard, exchanging the modem should be one of the things on the troubleshooting checklist, and should have been done on the first visit or even suggested by the TSR.

02-19-2012, 07:32 PM	#62
GreatWhiteEbola First Line Centre Join Date: Aug 2006 Location: Calgary, Alberta Exp:	There are some not so smart techs out there. My friend is an installer and he received a call from a colleague while we where having lunch. The colleague called because he couldn't figure out why the remote control wasn't working on the digital box. The unit wasn't turning on, he said that he had gone through 6 remote and 4 boxes without a change in the way it was working or rather wasn't working. He had been there for 2 and a half hours. I over-heard the conversation and asked has he checked the power outlet? Sure enough the power bar was turned off. My reaction, wow. This guy makes $80,000+ a year...? In your case Buzzard, exchanging the modem should be one of the things on the troubleshooting checklist, and should have been done on the first visit or even suggested by the TSR. __________________ Last edited by GreatWhiteEbola; 02-19-2012 at 07:34 PM.