After dicking around for a month with Shaw I had another tech show up today. He checked the usual suspects then decided to swap out the modem. BAM!!! Hair straight back and givin'er now with 48 mb/s of unadulterated, broadband goodness.
I have no idea how the first tech ended up with 40+ mb/s on her laptop....cool trick though. And why it never occurred to anyone else that I talked to at Shaw to try a different modem, I dont know.
Anyhow...all good to go now, and for anyone else experiencing similar issues, you might save some time and stress by recommending they try that first, rather than last. Fwiw, the new modem/router is now a SMC 3GN
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