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Originally Posted by sclitheroe
Extremely dry, but I still think it has value for anyone working in an organization that models themselves on ITIL - you'll understand much more how and why the organization tries to operate the way it does, as well as some of the goals they are trying to achieve on a high level (creation of service catalogs, configuration item databases, metrics, stuff like that) that you can help contribute to and align yourself with. Sounds like manager speak, but there were a number of times during the material that I said to myself "so that's what we're trying to do here" or "so that's why we do it that way"
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That you actually experienced it in a work environment before touching the theory helps a tremendous amount, just like with all IT. You need to be able to put it into practical perspective which is extremely difficult if you've never been in that kind of environment and just do the bare reading, it comes off as all fluff that feels like it would be common sense. Similar to the Microsoft Solutions Framework.