Quote:
Originally Posted by Hack&Lube
Yeah, ITIL is all conceptual and very dry. It has great application to project management but it's hard to stand back and see it all.
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Extremely dry, but I still think it has value for anyone working in an organization that models themselves on ITIL - you'll understand much more how and why the organization tries to operate the way it does, as well as some of the goals they are trying to achieve on a high level (creation of service catalogs, configuration item databases, metrics, stuff like that) that you can help contribute to and align yourself with. Sounds like manager speak, but there were a number of times during the material that I said to myself "so that's what we're trying to do here" or "so that's why we do it that way"