[Maritime Q-Scout]

I, like the Captain, worked in an electronics store (his rival Radio Shack, now The Source by CC) for several years. Here's the thing with Bell ExpressVu, it's not the employees fault they don't know how to ring it in. You have to log into their website and put information into thier system, match numbers, take your drivers licences (if I remember correctly) and credit card (unless they changed that one) in order to even let you leave the store with it.

If that wasn't sketchy enough (and I can understand why it's done, people ripped them off for a LONG time) they provided myself and the staff at either store I worked at with a grand total of 0 hours training. We basically had to go through their website and figure it out for ourselves.

Now to contrast, Rogers does the same thing, log into their system online to activate a cell phone. However they provide training, AND it's easy, it's very straight forward. Bell's is complicated with no training at all.

Personally I have an ExpressVu system (I need my Centre Ice, Eastlink Cable doesn't offer it out here), however my parents switched from ExpressVu to Digital Cable, less hassell for them, can watch on more than one TV etc.

I think ExpressVu's taking a hit by making their product so hard to get because they're afraid of pirating, that they are turning people off altogether.

Knowing what I know about the electornics retail industry right now, I'd dare say that you got mad at the wrong people. Now they might have been dumb as a telephone poll, but even still, sounds like Bell is the major evil here not FutureShop.