Another possibility based on personal experience. When I upgraded to BB50 from extreme, the tech came over and installed the a new SMC modem/router. It took over an hour as he ended up having to swap out the new modem with another as the first was deemed faulty. After he left, I noticed my speeds were capped at my old extreme speeds. I called Shaw support, they immediately saw that my account hadn't been set up for BB50 and made a change on their end. My next test at speedtest.shaw.ca showed my speed in the 48-49Mbps range.
Strange aside. I have since swapped my smc for the cisco router/modem. Speed tests at speedtest.shaw.ca always hover around 25Mbps. Speed tests at speedtest.net are always in the 48-49Mbps range. No idea why, but I do feel better that I get my rated speeds at a 3rd party site.
Anyways, it's worth a call to at least ensure your account is set up properly at Shaw's end.
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