Quote:
Originally Posted by Gobsgraham
I have a gateway so naturally I have had some issues but the last few months things seem pretty good. The callback feature has been on the 3 or 4 times that I called. They booked a tech for a week after the call. The tech was great and 10x better than the original installer. All he ended up having to do was move the box to the basement and it fixed a whole bunch of issues and seems way faster now.
Sorry to derail the Debbie Downer thread but the tech was so good and explained everything that they deserve some positive feedback for a change.
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Ya, I was unhappy with them when I got my Gateway in July. Kept having to reboot the system, my BB50 modem never was sent, and took 2 months to finally show up, hold times were awful.
Since then the Gateway has stabilized, no issues now. I was given a $250 credit on the Gateway due to price drop, which the didn't have to do, but did the right thing. Plus for all the screw ups I got $50/month off my bill for 6 months. I haven't paid Shaw in 3 months, and still have a credit.
Anyways, they are far from perfect, but they did do enough to keep me with them. I am glad I never switched to Telus, I think I would be even more mad at them right now than Shaw.