[killer_carlson]

We switched from Shaw to Telus in November. I'm pleased to hear that Shaw is coming back with better deals for people who threaten to switch.

Before we switched we went to Shaw and told them we were going to because we were getting a better deal. Their loyalty person was snotty and said there was nothing we could do and we were already getting a deal so we should basically shut up and accept it.

When we finally did switch, we made a point of saying that we switched after 13 years of being their customer because they didn't try, at all, to retain our business. We noticed that after the Telus promo including the free laptop was over, that Shaw was suddenly more competitive. Hopefully there were more people like us who let them know that they should be doing more to keep our business. Sounds like there may have been.

We're fairly happy with Telus so far, and the laptop is better than I expected it to be.