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DeanOMac · 01-03-2012, 01:00 PM

My girlfriend and I switched to Optik at the end of September.

Happy with the service provided (I.E. the TV and Internet), but what I have a huge problem with, is their free laptop.

They told me we would get it in 4 weeks maximum, and if we did not receive it by then, we should call in and they would escalate it and make sure it comes 2 weeks after that.

We waited the 4 weeks and nothing, so we called and somehow it was never ordered and that this time it would be 4-6 weeks. The CSR would call us back within 48 hours to verify (never happened). We called back in 48 hours and they said it was ordered and it will be coming.

I should note each time the best answer they initially offered was "keep checking your email," until we told them our background and persisted they address it.

We called back after another 6 weeks and still no laptop or shipping notice. So in total it had been 12 weeks and not even a sign of our laptop. Called back and they assured us we still qualified (thanks, as of course we did) and there is a problem with HP getting some parts and it would come, and to just wait. They refused to escalate it at this point.

So we are over 12 weeks now and still not even a sign the thing is coming, and no goodwill credits or apologies offered, just rudeness (which I will admit responding to, in kind). They have been extremely useless in resolving our situation.

I will be calling cancellations in the hope they will address this.

Needless to say it has been a very frustrating process to receive the free laptop.

01-03-2012, 01:00 PM	#615
DeanOMac Scoring Winger Join Date: Oct 2001 Exp:	My girlfriend and I switched to Optik at the end of September. Happy with the service provided (I.E. the TV and Internet), but what I have a huge problem with, is their free laptop. They told me we would get it in 4 weeks maximum, and if we did not receive it by then, we should call in and they would escalate it and make sure it comes 2 weeks after that. We waited the 4 weeks and nothing, so we called and somehow it was never ordered and that this time it would be 4-6 weeks. The CSR would call us back within 48 hours to verify (never happened). We called back in 48 hours and they said it was ordered and it will be coming. I should note each time the best answer they initially offered was "keep checking your email," until we told them our background and persisted they address it. We called back after another 6 weeks and still no laptop or shipping notice. So in total it had been 12 weeks and not even a sign of our laptop. Called back and they assured us we still qualified (thanks, as of course we did) and there is a problem with HP getting some parts and it would come, and to just wait. They refused to escalate it at this point. So we are over 12 weeks now and still not even a sign the thing is coming, and no goodwill credits or apologies offered, just rudeness (which I will admit responding to, in kind). They have been extremely useless in resolving our situation. I will be calling cancellations in the hope they will address this. Needless to say it has been a very frustrating process to receive the free laptop.