I've waited two hours to talk to a rude CSR from Telus. The problem's not just Shaw, it's the industry. My contract is up on the 7th and when I asked her when my contract was due she said "it doesn't matter, the prices remain the same". So I asked her whether my loyalty discounts etc which accounted for over $60 would stick she said "no". So I asked to have them reapplied and she said she would figure out a new package for me and asked whether I wanted a 'better' package or the same. I asked for both and her better package was less channels at a increase of $40 dollars. Hmmm... asked her to keep the same plan and said she couldn't do it. I hung up called shaw and got a pretty good deal for cheaper. I tried to call Telus and see if they would match it or at least honor my old plan because I didn't want to book a tech and time off work for this anyways, spent an hour and a half listening to the same darn song so I gave up.
Two days later Telus calls me saying they have on their records I was on hold for a few 'minutes'... few hours more like it. I told her the situation and she said she'd match it easily no problems and she would put it on my file but I should call shaw to stop their transaction. Fine, I do that. Call Telus again afterwards, rep said there's no such thing on your file. Re-explained it and said sorry, best we have is this plan if you look on the internet. So I tell her that I'm not interested in some regular plan, I've (my parents, I'm negotiating for them) been with you guys for 5 years with all three services + 2 cell phones and you won't give me a break? Apparently not... so off I go back to Shaw.
I can for sure say that while Shaw does occasionally have long wait times, Telus does too. Both have shoddy customer service, but of the two I prefer Shaw.
Service of their technicians, Shaw's is much better. I've posted here before the horror story I had with Telus. I had 3+ techs come to my house rewire each other's mess and still have problems. I've even had a whole technician come to my house for over 7 hours trying to figure out how to wire the boxes. I've rarely had problems with shaw,but when I do it's always a quick fast fix and they make sure it's fixed.
Speed of shaw and TV quality is way better with shaw. Before Telus we had shaw and it was amazing. Telus, it's slow slow slow. I also have Shaw at my own home and it's wayyyy better than Telus.
Sorry, I just got angry talking about shaw/telus again. I wish we could have options for more providers but of Shaw/Telus/Bell, Shaw is the lesser of the evils. TELUS IS EVIL!
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