Same thing recently, over 10 year customer saw that their online prices were pretty cheap so called in. Then I found out that the rentals for the hd or pvr boxes are 3 year terms and if you cancel you have to pay out the remaining. Even worse than Telus at least you know you are in a contract and they won't raise the prices in 3 years, plus a free tablet. Also notice the wait times on the phone for them is longer than Telus....shaw used to be good going downhill fast.
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