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Grimbl420 · 01-02-2012, 08:51 PM

I think I spent over 10 hours on the phone between Shaw and Telus about 3 weeks ago,

I called Shaw much as you did to get a better deal, I got elevated to their loyalty department, where I was told I just came off a loyalty promotion a few months ago and there was no way I could get a better deal then I was currently on. I asked the rep if I had to go through the whole ordeal of setting up with Telus and canceling before I got offered a better deal. I was told go ahead there would be no better offer.

So I set up with Telus and call Shaw to cancel. when asked why, I said I'm very unsatisfied with the price of my current package, and that I'm even more disappointed with their customer service.

Surprise there is a better deal.

I now have Shaw Gateway w/ two portals, full HD TV, Broadband 50, and phone for $98 + tax/month with no time limit.

I'm kind of happy as I really didn't want to change all of my e-mails I've had for the last 7 years.

01-02-2012, 08:51 PM	#10
Grimbl420 Crash and Bang Winger Join Date: Apr 2009 Location: Calgary Exp:	I think I spent over 10 hours on the phone between Shaw and Telus about 3 weeks ago, I called Shaw much as you did to get a better deal, I got elevated to their loyalty department, where I was told I just came off a loyalty promotion a few months ago and there was no way I could get a better deal then I was currently on. I asked the rep if I had to go through the whole ordeal of setting up with Telus and canceling before I got offered a better deal. I was told go ahead there would be no better offer. So I set up with Telus and call Shaw to cancel. when asked why, I said I'm very unsatisfied with the price of my current package, and that I'm even more disappointed with their customer service. Surprise there is a better deal. I now have Shaw Gateway w/ two portals, full HD TV, Broadband 50, and phone for $98 + tax/month with no time limit. I'm kind of happy as I really didn't want to change all of my e-mails I've had for the last 7 years.