[smoothpops]

We've been with Shaw for just over 10 years now, and we noticed that our bills were just too high compared to everyone else's, on Friday Dec. 30 we called Shaw to set up a new personalized bundle that included our phone, internet and TV. I spent a good 45 mins on the phone with a lady from their customer loyalty department, and we set up a package that came out to $135, but decided not to go for it right then. Later on that night, I went back to site and set up a package for $144.90 and ordered it through their online order process, which stated that a rep would call us back within ONE business day. No one called as of Monday Jan 3, so i called Shaw and they said they don't have access to those orders, but they could set it up and help me out. Well we went through it all and now the package is $164.90. They said no one there has the authority to override those prices/packages, and that i should wait one more day to see if their online team calls me as they actually have 72 hours to call us back (according to the rep), if not call them back. The rep straight up told me that if I end up having to call back, they can't honor that price. Does anyone have any advice that could help, other then switch to telus? Is this a cause of bait and switch, and if so what can we do?
(for the record, i kept it really cool on the phone, and even made the reps laugh once or twice even though i was transferred 4 times)
-sorry for the length