Quote:
Originally Posted by shane_c
I picked up a Manfrotto tripod and head from the Future Shop online sale. I printed off the confirmation # page and it says my order information and invoice has been sent to my email but that was 1.5 hrs ago and I haven't gotten the email yet.
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So I had an email from them this morning saying my order was received. Then I get an email this afternoon saying there was a problem with the credit card. So I called them up and got a rude CSR who told me they tried 3 times and to check with my bank and hung up. Check with my bank and they don't show Future Shop trying to take a payment.
Called Future Shop back and he told me to call my bank back and tell them the time it didn't go through.
Called Future Shop back again and despite me checking my credit card info several times last night somehow they tried to charge Amex and I have a Visa. The CSR this time was totally useless and took about 20 minutes and in the end switched it to Visa and put the payment through. I told him several times that there should also be 3 gift cards applied and he agreed.
So I just check the Future Shop website a few minutes ago and the useless rep cancelled 2 of my 3 gift cards I had applied and charged my credit card for more than I had put the order through for last night. So I'm on the phone with them again and now this guy is trying to figure out how to get the 2 gift cards applied back. I told him he just has to credit $50 back to my Visa but he put me on hold for 10 minutes now.
Just came back on and apparently there is nothing he can do about it and told me to wait until I get my package. Apparently he can't credit back my card, can't issue me 2 new gift cards, says there are no supervisors I can talk to, blah blah blah blah blah.
On hold again......
*phone call has reached 30 mins now
**40 mins - will have supervisor call me back in next 24 hrs.
Shouldn't be that difficult, all they have to do is credit me back $50. They should have all the info when they look me up and read the notes from the several times I've had to call today.