I've worked in the gaming industry, here in Canada, though, not in Australia where this occurred, but I'm sure they're held to certain standards the same way we are.
First, I'm sure the machine in question was a progressive jackpot shared over many machines, and many casinos, monitored by some government agency. How this works is the government owns these machines, and allows the casinos to set them up on their floors, and gives them a percentage of action. Similar to how VLT’s work here in bars. This also goes for the high progressive jackpot machines in Vegas, too.
Second, the casino manager(s)/owner(s), would have no say in whether this guy deserves the Jackpot or not. It’s not their call. Here, how it works when someone wins on a progressive machine, before any payout is made, the winning machine is shut down, and investigated by Alberta gamming to make sure no tampering had occurred and that it was an honest win, then paid out by Alberta gamming, as they are the ones truly facilitating the game.
Third, it’ll depend on how the machine is programmed to work, and what exactly went wrong. As mentioned earlier in this thread, these machines are electronic, that is when the machine is played, it’s really just a random generator deciding the fate, then telling the machine where to stop the reels. So therefore the guy may have won, but the reels got jammed, preventing it from properly showing the win. Or, he wasn’t meant to win, and the reels stooped where they should have, but the machine triggered the jackpot signals in error, telling this guy that he had won, when in fact he hadn’t.
I don’t believe there is any conspiracy happening here where the casinos have a loop hole allowing a way for them not to pay this guy. I’m sure it’ll be fully and honestly investigated. With regards to the casino offering this guy $100 and a meal, I think it was just a poor managing decision.
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