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OzSome · 11-27-2011, 04:18 PM

I am getting tired of Shaw customer service. I was on hold for 1 hour and 45 minutes today because I was having problem with my digital cable freezing up on most the channels that I watch ie: TSN and Sportsnet. The guy that I spoke was not a big help at all, he seems like he was only one of the few people at the office hence the long freaking hold. He told me exactly what I know. The problem I have is when it gets cold outside, the signal strength that comes in to my house is so poor that some of my digital channels tends to freeze up and it also slows down the Internet. It is because of the exposed cable outside in the alley. In June, Shaw tech came in to my house after I complained about the freezing problem and internet problem. He said the existing cable that i am using is getting old and falling apart therefore signal strength is terrible. I agreed that he put in a temporary cable because he told me the cable will get buried in a few months or so. It's been almost 6 months and i already complained about the freezing problem numerous times already but nothing is being done. All they told me is they will look after it and the subcontract people are just busy. That was in August. I called again and waited like 40 freaking minutes to talk someone and same thing they'll check it out and someone will call me. A few weeks later some guy left a message on voice mail so i called him back the next day. He doesn't even know why he left me a message then i mentioned it's about the exposed cable that needs to be buried underground. He put me on hold for over 30 minutes. I had to hang up the phone in 35 minutes because i was running late. I emailed them and they didn't reply until after a week. They apologized and told me he will check the problem. Haven't heard from Shaw since. I even emailed them again a week after and still no response. Someone called me one night and wanted to talk to me about Shaw phone and then their new Internet Portal crap. I told this guy I will not think about using those stuff until they fix my problem.Today,both my digital cable and internet started acting up because of how cold it is outside. I emailed them again today and told them if my problem doesn't get looked at in a few weeks, i will get rid of my internet and cable and switch to Telus Optik.
I had some problem with Telus Internet before that's why i switched to Shaw. It was slow and it is supposed to be the Extreme. I read this thread from the beginning to the end and at first I like what i am seeing. People seems to be happy with the Telus Optik and they seem to like it better than Shaw. But after reading all the way to the end, i am beginning to have doubts.
Here's my question. We have 4 TVs in the house so maybe 2 TVs are on at the same time and also the kids love to play XBox Live (2 times). Am i going to have a problem with internet or watching tv when all 4 TVs are on (two watching HD and the other two being used to play XBox Live). The kids sometimes have their Internet on as well trying to download something while they are playing XBox. Most of the time I have my Internet on my laptop on as well while watching hockey or football. I don't have problem with Shaw slowing down the Internet access or cable when the weather is nice. Should I follow up on my threat to Shaw that if nothing is going be done in a few weeks, i will switch to Telus Optik? I just don't want to deal with the same problem i have right now later on and can't get out of Telus 3-years contract.

11-27-2011, 04:18 PM	#580
OzSome Franchise Player Join Date: Mar 2004 Exp:	I am getting tired of Shaw customer service. I was on hold for 1 hour and 45 minutes today because I was having problem with my digital cable freezing up on most the channels that I watch ie: TSN and Sportsnet. The guy that I spoke was not a big help at all, he seems like he was only one of the few people at the office hence the long freaking hold. He told me exactly what I know. The problem I have is when it gets cold outside, the signal strength that comes in to my house is so poor that some of my digital channels tends to freeze up and it also slows down the Internet. It is because of the exposed cable outside in the alley. In June, Shaw tech came in to my house after I complained about the freezing problem and internet problem. He said the existing cable that i am using is getting old and falling apart therefore signal strength is terrible. I agreed that he put in a temporary cable because he told me the cable will get buried in a few months or so. It's been almost 6 months and i already complained about the freezing problem numerous times already but nothing is being done. All they told me is they will look after it and the subcontract people are just busy. That was in August. I called again and waited like 40 freaking minutes to talk someone and same thing they'll check it out and someone will call me. A few weeks later some guy left a message on voice mail so i called him back the next day. He doesn't even know why he left me a message then i mentioned it's about the exposed cable that needs to be buried underground. He put me on hold for over 30 minutes. I had to hang up the phone in 35 minutes because i was running late. I emailed them and they didn't reply until after a week. They apologized and told me he will check the problem. Haven't heard from Shaw since. I even emailed them again a week after and still no response. Someone called me one night and wanted to talk to me about Shaw phone and then their new Internet Portal crap. I told this guy I will not think about using those stuff until they fix my problem.Today,both my digital cable and internet started acting up because of how cold it is outside. I emailed them again today and told them if my problem doesn't get looked at in a few weeks, i will get rid of my internet and cable and switch to Telus Optik. I had some problem with Telus Internet before that's why i switched to Shaw. It was slow and it is supposed to be the Extreme. I read this thread from the beginning to the end and at first I like what i am seeing. People seems to be happy with the Telus Optik and they seem to like it better than Shaw. But after reading all the way to the end, i am beginning to have doubts. Here's my question. We have 4 TVs in the house so maybe 2 TVs are on at the same time and also the kids love to play XBox Live (2 times). Am i going to have a problem with internet or watching tv when all 4 TVs are on (two watching HD and the other two being used to play XBox Live). The kids sometimes have their Internet on as well trying to download something while they are playing XBox. Most of the time I have my Internet on my laptop on as well while watching hockey or football. I don't have problem with Shaw slowing down the Internet access or cable when the weather is nice. Should I follow up on my threat to Shaw that if nothing is going be done in a few weeks, i will switch to Telus Optik? I just don't want to deal with the same problem i have right now later on and can't get out of Telus 3-years contract.