Quote:
Originally Posted by photon
Even though the plan is 3 years, you can sometimes still get new hardware every 2 years, I did it with my iPhone, I got the 3G, then 2 years later got the 4.
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Yeah, while paying $150 bucks for a hardware upgrade. Then pay an extra 99 bucks or 200 or whatever your new phone costs, and all of a sudden, your upgrade is costing you upwards of 300 dollars.
Say I've been with a carrier for two years. I want a new phone, but I don't want to switch carriers. The right way to treat long-time customers is not to say 'Oh you can have the Galaxy S2... But not before you give us 250 bucks to let you out of your contract and re-up for another three years so you get the phone at a discount'.
The right way to treat your customers is to go 'You know what... your use of the phone is how we make our money; we don't make much selling the actual devices, and they're all subsidized anyway. Have an iPhone, or a Galaxy S2, whatever. We appreciate your business, and hope this experience encourages you to stay with Bell/Rogers/Telus for a long time'.
And if a wireless company ever did that, I'd be a customer for life. I can deal with some spotty coverage in areas inhabited by four people and a herd of cattle. I have a harder time dealing with the big 3 essentially ####ting all over their customers with the backing of the government. It's not right, it's not fair, and it's something our PM said he'd fix. Get on it, Steve.